ITS Personal Profiles
| Steven Reinhold| Staff |  |
| Department | ITS Internal Support |
| Location(s) |
Physical location: Office is in Stadium. Work in Stadium, Computing Center, Telecommunications Center, and ENVD Organizational location: As of the 2003-4 ITS Reorganization, Internal Support (formerly "Internal Tier 2" of MSG) is now located in the IT Service and Support area of ITS (specifically, a Tier 3 team reporting to Herb Wilson). |
| Responsibilities |
Our Internal Support team provides a variety of computer workstation, server (mostly Windows PC systems) and network support services to a mixture of staff and students in work units within ITS as well as clients external to ITS, such as the university's Office of International Education (otherwise known as OIE). We also support the student, instructor and server computing systems in the ITS Smart Classroom Stadium 350. |
| How long have you worked at ITS? | 2 years, 8 months. Since the beginning of May 2001. |
| Where were you before? | Similarly self-employed in Minnesota. |
| Some of the biggest challenges in your job: |
[NOTE: This is not a big issue. It's not even the most challenging thing, but when I tried to think of challenges, this is just something that came to my mind.] Working with people when they are frantic, crabby, or harsh. Of course this isn't just difficult for me, but you asked. I know that it's usually not even "a personal thing" at all. Nevertheless, it does kind of tend to take the wind out of my sails. I learn best in an environment of patience and genuine kindness (not just putting on the happy face and being 'nice.') High expectations are always welcomed as long as they are also reasonable ones. I so much want to interact in a healthy way with my fellow ITS employees. Please let me know if there are ways I can interact more healthily with you. |
| Some of your biggest accomplishments at ITS: |
Helping the Office of International Education bring their IT experience into the 21st century. Over the winter holiday period of 2002-2003, we replaced their server and upgraded them from Windows NT to Windows 2000. This involved migrating files, folders, shares, services, NTFS permissions, user accounts, user profiles, and other various settings from a Windows NT 4.0 domain to the ITS Windows 2000 Active Directory. During that same holiday period we also replaced all of their networking equipment (hubs, switches, and yes, we even upgraded them with CAT5 cables all over their office). In the second half of 2003, we began the process of creating and rolling out a new OS build for their workstations. As a result of our team's help, they now finally have 100mbps network connections, a nice, new Dell server and a pretty good, relatively secure and much more stable and robust OS and application build for their workstations. |
| Where were you born? | St. Paul, Minnesota |
| Hobbies | Critical thinking, learning, nature and science related research and activities (specifically Evolutionary Psychology, Sociobiology, Anthropology, Paleontology, Geology), hiking, climbing, backroading, photography |
| What are you most proud of/accomplishments outside of work? | I think my greatest personal satisfaction comes from seeing the degree to which I continue to learn and grow and mature as a person over the years. I don't necessarily claim to have achieved any great amount of growth or maturity, but I'm excited about whatever ways it takes place in my life, great or small. Focusing on the level of growth and maturity isn't really the point though. For me, it's all about the desire to learn and grow and mature. As long as I still have the desire to learn and grow and mature, I am confident that I will. |
| Anything else you'd like to add? | www.EveryForkInTheRoad.org |